1. Who We Are
Alex Heating LLC is a licensed residential HVAC contractor based in Kent, Washington, serving homeowners in King, Pierce, and Snohomish County. You can reach us at:
- Phone: (253) 205-6717
- Email: alexheatingllc@gmail.com
2. What Information We Collect
We collect personal information only when you voluntarily provide it to us — specifically when you fill out a contact or estimate request form on our website. This may include:
- Your name
- Your phone number
- Your email address (if provided)
- A description of the service you need
We do not collect payment information, government IDs, or any sensitive personal data through this website.
3. How We Use Your Information
We use the information you submit for one purpose: to respond to your inquiry and provide the HVAC service you requested. Specifically, we may:
- Call or text you at the phone number you provided to discuss your request
- Email you a response or estimate
- Follow up if we haven't heard back from you
We do not use your information for marketing campaigns, third-party advertising, or any automated decision-making.
4. How Your Form Submissions Are Processed
Our contact forms are processed through Formspree (formspree.io), a third-party form handling service. When you submit a form, your data is transmitted to Formspree's servers and forwarded to us by email. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.
We do not store your form submissions in any database beyond what Formspree retains per their own policy.
5. Do We Share Your Information?
No. We do not sell, rent, trade, or share your personal information with any third party for their own purposes. The only third party that processes your data is Formspree, solely for the purpose of delivering your form submission to us.
6. Cookies and Tracking
Our website does not use tracking cookies, analytics tools (such as Google Analytics), or advertising pixels. We do not track your behavior across websites.
Google Fonts are loaded from Google's servers when you visit our site. Google may log your IP address as part of this request. See Google's Privacy Policy for details.
7. Your Rights Under Washington State Law
If you are a Washington State resident, you have the following rights under the Washington Privacy Act (RCW 19.375):
- Access: You can request a copy of the personal information we hold about you.
- Deletion: You can request that we delete your personal information.
- Correction: You can request that we correct inaccurate information.
- Opt-out: You can ask us not to contact you further at any time.
To exercise any of these rights, contact us at alexheatingllc@gmail.com or call (253) 205-6717. We will respond within 30 days.
8. How Long We Keep Your Information
We retain contact information only as long as needed to complete the service request or follow up on an inquiry. We do not maintain long-term marketing databases.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date at the top of this page. Continued use of the website after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Phone: (253) 205-6717
- Email: alexheatingllc@gmail.com